COMMUNICATION
Learn how contacting clients in Rotor works
- NotificationsNotifications keep you and your team informed about what's happening in your business like new leads, signed agreements, payments, job summaries, and more.
- InboxRotor’s Inbox centralizes all messaging with your leads and customers, making it easier to stay organized and manage communications efficiently.
- Desktop and Mobile CallingThis guide walks you through verifying your setup, configuring inbound call routing, and making and receiving calls directly from the Rotor desktop and mobile app.
- Client Messaging SettingsRotor's Messaging settings give you full control over when and how automated messages are sent to your customers. You can customize the content of every SMS and email, configure timing for reminders, and turn individual notifications on or off.
- Message TemplatesBuild reusable SMS and email templates once, then use them from Campaigns, Workflows, and your automated customer messages. Includes the variable list, what each one resolves to, and SMS length rules.
- Review RequestsSet your review link once, then ask every customer for a review at the moment they're happiest — right after a completed visit. Covers the review link setting, the {{review_link}} variable, automating the ask with a workflow, and handling unhappy replies.
- CampaignsWhether you are launching a spring cleaning promotion or re-engaging leads that have gone cold, Campaigns allow you to send high-volume SMS and email "blasts" with built-in performance tracking. This guide walks you through creating message templates, filtering your audience, and tracking your Return on Investment (ROI) directly within the platform.
- Power DialerRotor’s Power Dialer helps you contact leads and customers efficiently, allowing your team to make bulk calls, track interactions, and increase conversions. This guide follows the full workflow as presented in Rotor’s tutorial. NOTE: The Power Dialer is only available on the Enterprise plan. If you don’t see it enabled, contact Rotor to enable it for your account.
- A2P 10DLC RegistrationA2P 10DLC is the US carrier registration every business must complete before it can reliably text customers from a 10-digit local number. Here's what the carriers require, what you'll need to gather, and how registration works inside Rotor.
- Send a Reminder 1 Day Before a VisitAutomatically text or email customers the day before their scheduled service. This is a built-in setting under Settings → Messaging — not a workflow.
- Porting Numbers to RotorWant to bring your existing business phone number to Rotor? This guide walks you through what to expect and what you'll need to provide to get your number moved over.