Porting Numbers to Rotor

Want to bring your existing business phone number to Rotor? This guide walks you through what to expect and what you'll need to provide to get your number moved over.

Written By Noah Sanches

Last updated About 3 hours ago

Note for international customers: The porting process may vary slightly depending on your country. For example, Canadian numbers typically do not require a Transfer PIN. If you're unsure what applies to your region, reach out to our support team

What is number porting?

Number porting is the process of transferring your existing phone number from your current provider to Rotor. This lets you keep the number your customers already know while taking advantage of Rotor's 2-way SMS and calling features.

The process typically takes a few business days and requires a small amount of information from you upfront.

Step 1: Contact your current provider

You'll need two pieces of information from your current provider before the port can begin:

  • Account Number — Your account identifier with your current provider

  • Transfer PIN — A PIN used to authorize the number release

How you get these depends on where your number is currently hosted. Here are instructions for the most common platforms:

ProviderHow to get your info

Quo

Complete the Quo port-out request form. They typically respond within 24–48 business hours with your Account Number, PIN, and service address. Full guide here.

Housecall Pro

Contact Housecall Pro support and request a number transfer to Rotor. Let our support team know and we can provide you with a template message to send them.

GoHighLevel

Follow GoHighLevel's number migration guide.

Google Voice

Follow Google's porting guide.

Dialpad

Follow Dialpad's port-out guide.

Other providers

Your current provider should have documentation or a support process for number porting — it's a standard request. Contact their support team directly and ask to initiate a port-out. Most providers are familiar with this process and can walk you through it.

Step 2: Sign a Letter of Authorization (LOA)

Once you have your Account Number and Transfer PIN, you'll need to sign a Letter of Authorization (LOA). This document authorizes Rotor to initiate the port on your behalf.

Download the LOA here

The LOA should include:

  • Your phone number(s) being ported

  • Your name and signature

  • The name of your current provider

Porting multiple numbers? No problem — you can list multiple numbers on a single LOA or submit them in batches over time.

Step 3: Provide a billing receipt (if available)

If you can, include a recent billing receipt from your current provider that shows:

  • Your name

  • The provider's name

  • A charge related to your phone or communications service

This helps verify account ownership and can speed up the process. If you can't locate a receipt, go ahead and submit your request anyway — our team will let you know if it's needed and help you from there.

Step 4: Rotor handles the rest

Once we have your Account Number, Transfer PIN, signed LOA, and billing receipt (if available), our team will initiate the port. We'll keep you updated on progress and let you know when your number is live in Rotor.

Need help?

If you run into any issues getting your account info from your current provider, reach out to our support team — we're happy to help guide you through it.