Mobile: Notifications & Troubleshooting

If you or a team member aren't getting Rotor push notifications, calls, or message alerts on your phone, the cause is almost always one of a few things. Work through this article in order — the first four steps solve the large majority of cases.

Quick Checklist

Step 1: Confirm Push Is Enabled in Rotor

1. On the Rotor website, click your profile icon in the top corner

2. Select Notifications

3. Find the event you're expecting (missed call, SMS received, new lead, etc.) and make sure the Push column is turned on

[NOTE] Only admins and owners can change Admin Notifications, and only owners can change Member Notifications. Member notification settings apply to all non-admin members and can't be set per person. See the Notifications article for the full list of events and channels.

Step 2: Turn On Notifications Inside the Rotor App

Each person also has an in-app notification switch tied to their own login. If it is off, that phone gets nothing even when the website settings and the phone settings are correct. This has to be checked on the device, signed in as that user.

1. Open the Rotor mobile app and tap More in the bottom navigation bar

2. Tap Notifications

3. Turn Enable Notifications on

4. Under Status, confirm Registration reads Active and Permission reads Granted

[NOTE] If Permission is not Granted, the phone is blocking notifications at the system level — fix that in Step 3. If Registration is not Active, sign out and back in (Step 7) to re-register the device.

Step 3: Allow Notifications for the Rotor App

iPhone

1. Open Settings → Apps → Rotor → Notifications (on older iOS: Settings → Notifications → Rotor)

2. Turn Allow Notifications on

3. Enable Lock Screen, Notification Center, and Banners

4. Set Sounds on and Badges on

5. Under Notification Delivery, choose Immediate Delivery — if Rotor is in the Scheduled Summary, alerts are held and delivered in a batch later

Android

1. Open Settings → Apps → Rotor → Notifications

2. Turn All Rotor notifications on

3. Make sure each notification category listed below it is also on — a single category can be off while the app looks enabled

4. Check that the category's sound isn't set to Silent, and that Pop on screen / Alerting is selected

[NOTE] If notification permission was declined the first time the app opened, the prompt won't appear again. It has to be enabled here in system settings.

Step 4: Add Rotor to Focus / Do Not Disturb (Most Common Fix)

Focus modes on iPhone and Do Not Disturb on Android silence every app that isn't explicitly allowed. If a Focus is on, Rotor notifications and in-app calls will not come through even though everything in Rotor is configured correctly.

iPhone

1. Open Settings → Focus

2. Tap the Focus you use — Work, Do Not Disturb, Sleep, Driving, Personal, or any custom Focus

3. Under Allow Notifications, tap Apps

4. Make sure the list is set to Allow Notifications From these apps, then tap Add Apps and select Rotor

5. Repeat for every Focus you turn on — each one has its own separate allowed-apps list

[NOTE] If Share Across Devices is on at the bottom of the Focus screen, turning on a Focus on your iPad or Mac also turns it on for your iPhone. A Focus enabled on a laptop is a common reason a phone goes quiet unexpectedly.

Android

1. Open Settings → Notifications → Do Not Disturb (on Samsung: Settings → Notifications → Do not disturb)

2. Tap Apps (or Allow exceptions → Apps) and add Rotor

3. Enable Calls as an allowed exception if you take Rotor calls on your phone

4. Check any other Modes or Bedtime mode you use — each has its own exception list

Step 5: Check Battery and Background Settings

These settings don't block notifications outright, but they commonly cause delayed or missing alerts.

iPhone

• Settings → Battery → Low Power Mode — turn off, or expect delayed delivery

• Settings → General → Background App Refresh — make sure it's on for Rotor

• Settings → Apps → Rotor → Cellular Data — must be on if you're away from Wi-Fi

Android

• Settings → Apps → Rotor → Battery — set to Unrestricted (not Optimized or Restricted)

• Settings → Apps → Rotor → Mobile data — allow background data and unrestricted data usage

• Turn off any battery saver or third-party "phone cleaner" app that force-closes background apps

Step 6: If Calls Specifically Aren't Ringing

In-app calls ring through the same push channel as notifications, so anything blocking push also blocks calls. After completing Steps 3–5, check the following:

[NOTE] For full call setup instructions, see the Desktop and Mobile Calling article.

Step 7: Refresh the App's Connection

Push notifications are registered to the device that's signed in. If someone switched phones, reinstalled the app, or was signed out, that registration can go stale.

1. Update Rotor in the App Store or Google Play

2. Sign out of the Rotor app, then sign back in

3. Restart the phone

4. Trigger a test event — send yourself a text to your Rotor number, or have a teammate create a lead — and confirm the notification arrives

Still Not Working?

Reach out through Help and Support and include the following so we can pinpoint it quickly:

• Phone model and OS version (e.g., iPhone 14, iOS 18.2)

• Rotor app version

• Which notifications are missing — all of them, or only certain types (calls, SMS, new leads)

• A specific example with the approximate date and time it should have arrived

• Screenshots of your Rotor Notifications settings and your phone's notification and Focus / Do Not Disturb screens

Related Articles

• Notifications — the full list of notification events and channels, and how to build custom notifications with workflows

• Desktop and Mobile Calling — call routing, voicemail, and the dialing page

• Mobile: Quick Guide — getting started in the Rotor mobile app