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COMMUNICATION

Engagement Settings

Buy, name and release texting numbers, choose which number automations send from, and set up your sender email, reply address and own domain.

Written By Jeffrey Rose

Last updated 5 days ago

Settings → Engagement controls how your business texts and emails customers. It has two sections: Phone Numbers and Email. Click Refresh in the top right if a status looks out of date.

Phone Numbers

Each number shows its name, type, status and call flow. A number tagged Automations is the one your automated texts send from (see below).

Buy a number

  1. Click Buy Number.

  2. Enter an Area code and click Search.

  3. Pick a number from Available numbers.

  4. Check the price at the bottom, then click Confirm and Buy.

Each extra number is $5 a month. The first month is prorated, so Due today shows the partial amount.

Texting turns on after carrier approval, usually 1–3 business days. The number's Status changes to Approved when it's ready.

Carrier registration: US carriers require your business to be registered (A2P 10DLC) before you can text from a local number. Have your EIN, legal business name exactly as on your EIN letter, and a link to a consent form ready. See A2P 10DLC Registration.

Already have a business number? You can bring it to Rotor instead. See Porting Numbers to Rotor.

Name, edit or release a number

  • Click Edit on a number's row to give it a name, like "2 way" or "Marketing". Names show in the Inbox so your team knows which line a message came in on.

  • To stop paying for a number you no longer need, release it from the same Edit screen. A released number stops sending and receiving texts and calls.

Automations send from

Reminders, workflows and agreements that don't have a number of their own send from the number picked here. Automatic uses your main number. Pick a different number from the dropdown to change it.

Call Flow

The Call Flow column is coming soon. For call routing, voicemail and recording today, see Desktop and Mobile Calling.

iMessage with Blooio (optional)

Click Connect Blooio, enter your phone number and the API key from Blooio. Learn more on Rotor's website.

Email

Email already works. Out of the box, Rotor sends from mail.getrotor.com with your business name as the sender. That address is already set up to land in inboxes, so there's no rush to change it.

  • Sending domain: the domain your emails come from. mail.getrotor.com until you connect your own.

  • From: the name and address customers see. You can edit it once your own domain is connected.

  • Replies go to: where customer replies are sent. Defaults to your business email. Click Edit to change it.

Customer replies now land in your Rotor Inbox, next to your texts.

Connect your own domain (optional)

Connect your domain so customers see your address (e.g. team@yourbusiness.com) instead of mail.getrotor.com.

  1. Click Connect Domain.

  2. Enter your domain without https://, e.g. yourbusiness.com.

  3. Add the records Rotor shows to your DNS provider (GoDaddy, Squarespace, Cloudflare, etc.). Make sure each record type matches.

  4. Click verify. It can be instant or take a while for DNS to update.

  5. Once verified, click Edit on From to set the address before the @.

Collecting consent for texting

Carriers require proof that customers agree to be texted. You can build that in Rotor:

  1. Build a web form under Marketing → Forms and make the phone number field required.

  2. Add a consent checkbox. This is what carriers look for.

  3. Save the form and copy its URL for your registration.

Tips

  • No EIN yet? You'll need one to register for texting.

  • Use separate numbers for separate markets or for marketing vs. day-to-day texting, and name them so your team can tell them apart.

  • Set Replies go to to an inbox someone actually watches.

Have additional questions? Contact us through the chat or email support@getrotor.com.

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