Porting Numbers to Rotor

Want to bring your existing business phone number to Rotor? This guide walks you through what to expect and what you'll need to provide to get your number moved over.

Written By Noah Sanches

Last updated 9 days ago

Note for international customers: The porting process may vary slightly depending on your country. For example, Canadian numbers typically do not require a Transfer PIN. If you're still running into issues, reach out to our support team and we'll help.

What is number porting?

Number porting is the process of transferring your existing phone number from your current provider to Rotor. This lets you keep the number your customers already know while taking advantage of Rotor's 2-way SMS and calling features.

The process typically takes a few business days and requires a small amount of information from you upfront.

Step 1: Contact your current provider

You'll need two pieces of information from your current provider before the port can begin:

Account Number — Your account identifier with your current provider
Transfer PIN — A PIN used to authorize the number release

How you get these depends on where your number is currently hosted. Here are instructions for the most common platforms:

	ProviderHow to get your info
Quo	Complete the Quo port-out request form. They typically respond within 24–48 business hours with your Account Number, PIN, and service address. Full guide here.
Housecall Pro	Chat with their support team via the Blue Chat Bubble in your HCP account, or email them at porting@housecallpro.com to request a number transfer.
GoHighLevel	Follow GoHighLevel's number migration guide.
Google Voice	Follow Google's porting guide.
Dialpad	Follow Dialpad's port-out guide.
Physical carrier (AT&T, Verizon, T-Mobile, etc.)	Contact your carrier's support team and let them know you'd like to port your number out. Your account number and Transfer PIN are usually available in your online account portal or by calling customer support.
Other providers	Your current provider should have documentation or a support process for number porting — it's a standard request. Contact their support team directly and ask to initiate a port-out. Most providers are familiar with this process and can walk you through it.

Getting pushback from your provider? Remind them that the FCC requires carriers to honor customer requests to port numbers. As the business line owner, you are entitled by law to have it transferred to your new carrier. If you're still running into issues, reach out to us at support@getrotor.com and we'll help.

Step 2: Sign a Letter of Authorization (LOA)

Once you have your Account Number and Transfer PIN, you'll need to sign a Letter of Authorization (LOA). This document authorizes Rotor to initiate the port on your behalf.

Download the LOA here

The LOA should include:

Your phone number(s) being ported
Your name and signature
The name of your current provider

Porting multiple numbers? No problem — you can list multiple numbers on a single LOA or submit them in batches over time.

Step 3: Provide a billing receipt (if available)

If you can, include a recent billing receipt from your current provider that shows:

Your name
The provider's name
A charge related to your phone or communications service

This helps verify account ownership and can speed up the process. If you can't locate a receipt, go ahead and submit your request anyway — our team will let you know if it's needed and help you from there.

Step 4: Submit everything to Rotor

Once you've gathered the items below, send them all to support@getrotor.com and our team will take it from there:

Account Number / SID — from your current provider
Transfer PIN — from your current provider
Signed LOA — download here if you haven't already
Billing receipt — showing your name and provider name (send what you have — if it's not available, we'll let you know if it's needed)

Once we receive everything, we'll initiate the port and keep you updated on progress. We'll notify you as soon as your number is live in Rotor.

Need help?

If you run into any issues getting your account info from your current provider, reach out to us at support@getrotor.com — we're happy to help guide you through it.