COMMUNICATION

Learn how contacting clients in Rotor works

NotificationsNotifications keep you and your team informed about what's happening in your business like new leads, signed agreements, payments, job summaries, and more.
InboxRotor’s Inbox centralizes all messaging with your leads and customers, making it easier to stay organized and manage communications efficiently.
Desktop and Mobile CallingThis guide walks you through verifying your setup, configuring inbound call routing, and making and receiving calls directly from the Rotor desktop and mobile app.
Client Messaging SettingsRotor's Messaging settings give you full control over when and how automated messages are sent to your customers. You can customize the content of every SMS and email, configure timing for reminders, and turn individual notifications on or off.
Power DialerRotor’s Power Dialer helps you contact leads and customers efficiently, allowing your team to make bulk calls, track interactions, and increase conversions. This guide follows the full workflow as presented in Rotor’s tutorial. NOTE: The Power Dialer is only available on the Enterprise plan. If you don’t see it enabled, contact Rotor to enable it for your account.
Send a Reminder 1 Day Before a VisitAutomatically text or email customers the day before their scheduled service. This is a built-in setting under Settings → Messaging — not a workflow.
Engagement SettingsBuy, name and release texting numbers, choose which number automations send from, and set up your sender email, reply address and own domain.
A2P 10DLC RegistrationA2P 10DLC is the US carrier registration every business must complete before it can reliably text customers from a 10-digit local number. Here's what the carriers require, what you'll need to gather, and how registration works inside Rotor.
SMS Opt-Outs: What STOP Does and How Customers Opt Back InWhy a customer who replies STOP stops receiving every text from your business, why it applies across all of your Rotor numbers, and the only way to undo it.
Porting Numbers to RotorWant to bring your existing business phone number to Rotor? This guide walks you through what to expect and what you'll need to provide to get your number moved over.
Call Recording and Caller NoticeRotor does not play an automatic "this call is being recorded" message when call recording is on. Here's how recording works and how to notify callers yourself if you need to.